Privacy Policy

Last updated: 21 July 2026

This Privacy Policy explains how Sparkmoments collects, uses, discloses, and protects personal information in connection with logistics services provided in Australia. We handle personal information in accordance with applicable laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document applies to interactions through our website, customer portals, communications, and offline engagement related to freight, warehousing, last mile delivery, and cold chain activities.

Information we collect

We may collect contact details such as name, business role, email address, and telephone number; booking and consignment information including order identifiers, product descriptions, dimensions, weights, and delivery instructions; delivery information such as addresses and receiver contact details; account preferences, service feedback, and records of communications; and technical information like IP address, device identifiers, browser type, and interaction logs gathered via cookies or similar technologies for functionality, analytics, and service experience.

How we use information

We use personal information to plan and execute logistics services; manage bookings, pickups, and deliveries; provide customer support; improve service quality through analytics and reporting; send operational notifications; and administer security and fraud prevention. With appropriate preferences, we may provide updates on services, networks, and operational guidance. Where required by law or contract, we retain records for compliance, dispute handling, insurance, and auditing.

Disclosure

We may disclose information to trusted providers assisting with transport, warehousing, temperature-controlled handling, IT infrastructure, payment processing, and customer support. Disclosures are limited to what is needed for the relevant task and subject to safeguards. Where services involve interstate or limited overseas processing, reasonable steps are taken to protect personal information consistent with the APPs and this Policy.

Data security and retention

We maintain administrative, technical, and physical safeguards designed to reduce risks associated with unauthorised access, alteration, or loss. Measures include access controls, secure configurations, network protection, and staff training. Retention periods reflect operational, legal, and accounting requirements. When information is *** longer required, we take steps to de-identify or securely dispose of it, subject to legal retention obligations.

Your choices

Subject to applicable law, you may request access to, or correction of, your personal information. You may update communication preferences or opt out of certain updates. Where consent is the basis for a particular activity, you can withdraw that consent. Some preferences may affect our ability to deliver certain services or communications.

Cookies

We use cookies and similar technologies to support site functionality, analytics, load management, and service messages. You can manage preferences through browser settings and our on-page controls. For details about cookies and other data practices, review this Policy together with our statements in the Legal section.

Third-party links

Our website may include links to internal pages such as About and Legal. Where external services are used for maps or payment options, their policies may apply in addition to this Policy. We encourage reviewing available notices provided by such services.

Contact

For privacy requests or questions, contact Sparkmoments at Sparkmoments@outlook.com or by phone at + (61) 47 382-95-61. Address: Unit 5, 142 Flinders Lane, Melbourne VIC 3000. If you are dissatisfied with our response, you may consider contacting the Office of the Australian Information Commissioner (OAIC).